Coachwork Renovations

Accident Repair Specialists – Gravesend, Kent

Privacy Notice

Our company takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and processes your personal data as we have a legitimate interest in this information to facilitate the repair of your vehicle.

We ask you to please read this Privacy Notice as it has important information you need to know.

What does our company do?

We are an Approved and Accredited Vehicle Body Repairer that repairs accident damaged vehicles for individuals, motor insurance companies, managed repair networks, fleets and local businesses. We work with contracted specialists and vehicle dealerships that supply us with parts, paint, materials and services to enable us to repair your vehicle.

What information do we collect and process?

In order for us to repair your vehicle it is necessary to receive from your insurer, fleet manager, company, or from you necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

  • Your full name and contact information (address, town, postcode, email and phone number)
  • Your credit card details and / or bank account details (if paying by bank transfer)
  • Your purchase details (including time, date and cost, and VAT status and insurance excess)
  • Your insurance company (if our work is part of an insurance claim)
  • Your vehicle information (make, model, registration number)
  • Your proof of identity (valid driving licence if having a courtesy car)
  • Your image on security CCTV around our site
  • Your address and contact information
  • Your calls and correspondence with us
  • Your feedback

Personal data will be collected from you or passed to us by your insurance company / fleet manager / vehicle recovery agent. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles).

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

Why do we need your personal data?

We process personal data about you for a number of purposes, including:

  • To organise specialist repair functions such as system recalibration with contracted third parties
  • To follow up with you shortly after the repair to your vehicle to check everything is okay
  • For internal record keeping (to be able to respond to customer enquiry and invoicing)
  • To make an appointment with you to assess the accident damage on your vehicle
  • For number plate recognition as part of our customer service and site security
  • To process payments by credit / debit card or bank account details
  • To remind update or remind you of progress or completion date
  • To provide our services to you as requested or agreed
  • To help us improve the services we offer

This list in not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

We are approved by a number of vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested.

Your personal information may also be made available with third parties providing relevant services under contract to us, such as specialists in system recalibration, auditors, compliance managers, insurance companies and IT hosting and maintenance providers. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested and contract terms imposed.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the UK.

Do we get involved in direct marketing?

We do not take part in any direct marketing activities apart from requests for optional customer service feedback. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal data?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact our customer support team or email customerservice@cwrltd.co.uk.

How long do we keep your personal data?

We may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation. Should you wish to make a warranty claim after this period, you will need to provide a copy of our invoice or our completed guarantee.

How to register a complaint

To register a complaint with the Information Commissioners Office please visit their website www.ico.org.uk, there is a section titles Make a complaint, where you can fill in a complaint form.

Changes to this Privacy Notice

We may change this Privacy Notice from time to time in order to reflect changes in the law.