Coachwork Renovations

Accident Repair Specialists – Gravesend, Kent

Coachwork Renovations – Gold Winner in the Citroen Bodyshop of the Year Award, 2015

About Coachwork Renovations

We are a family run, vehicle accident repair centre based on Imperial Business Park, Gravesend Kent. We are passionate about vehicle repair, focussed on a Quality, service delivery and customer satisfaction.

We provide a repair service to leading insurers, manufacturers, fleet management companies, non-fault accident schemes, businesses and private clients.We are always keen to demonstrate our commitment to high standards and safety; therefore since 2008 we have been proud to hold the prestigious BSI accreditation for Vehicle Damage Repair.

Coachwork Renovations - specialist repairer

We have the facilities to repair all makes and models of cars, vans and light commercial vehicles. We specialise in vehicle accident repair, but we can also provide services including vehicle body modifications, restoration and colour changes for sports/hobby vehicles.

We have many customers that have been bringing their generations of family vehicles to us for years; and over the years we have repaired all sorts of vehicles from a Mini up to a 7.5 tonne box lorry! Working also for local businesses we have repaired Taxis, Kent Police vehicles, Ambulances, Limousines, Mobile Homes, Hearses, Vintage Vehicles and Racing Cars.

About Us

A little more background…

The business started in 1976, when Fred Smith, followed on from his vehicle repair apprenticeship and experience in London and Kent working in the motor trade, and took his initiative to start his own business and repair cars from his parents’ home, in a small garage in Northfleet, Kent.

Fred’s business gradually grew and he was able to afford to rent a workshop and porter cabin office in Vale Road, Northfleet, where he employed a few staff and built a firm reputation amongst small businesses in the area, with lots of hard work the business continued to thrive for about 16 years.

During the time at Vale Road, Peter Hartup joined the team starting as an apprentice at the age of 16 in 1978, he started by making tea and sweeping up, eventually moving on to learn panel beating, and paint spraying techniques and becoming an expert in vehicle repair. In the later years at Vale Road, Fred and Peter (now both managing directors) started to receive work from some insurance companies and started the plan to expand the business to the next level.

In 1994 Fred & Peter, and a loyal team of employees moved the business to its present location at Imperial Business Park, Gravesend. Technology also advancing meant that to keep up, the introduction of a computerised bodyshop management system, a computerised estimating system and also computerised accounts/payroll was seen.

During the last 20 years at Imperial Business Park, Fred’s daughter Charlotte and son Ben have joined the business, taking valuable lessons in business from Fred & Peter and learning the ropes. More space has been acquired as the business has been steadily expanded.

Today at the time of writing, we now operate from 5 industrial units, running 3 full time recovery vehicles, a fleet of around 40 courtesy vehicles and we employ over 50 staff.

Ben Smith and Mark Pool (both senior Vehicle Damage Assessor’s) now run the bodyshop and day to day responsibilities of the business supported by Charlotte Burnige (company secretary), bringing fresh drive and ambition, into the general management – with Fred and Peter still actively working on site, managing specific departments and offering an open door policy to the team, working together to maintain a successful business.

Meet The Team

Fred Smith - Director

Frederick Smith

Director
Peter Hartup - Director

Peter Hartup

Director
Ben Smith - Bodyshop Manager/VDA

Ben Smith

Bodyshop Manager/VDA
Mark Pool - Bodyshop Manager/VDA

Mark Pool

Bodyshop Manager/VDA
Alan Saunders - Mechanical Electrical and Trim Department Controller

Alan Saunders

Mechanical Electrical and Trim Department Controller
Charlotte Burnige - Company Secretary

Charlotte Burnige

Company Secretary
Ben Day - Vehicle Damage Assessor

Ben Day

Vehicle Damage Assessor
Terry Eason - Receptionist Assistant and Transport Admin

Terry Eason

Receptionist Assistant and Transport Admin
Richard Everitt - Recovery Driver

Richard Everitt

Recovery Driver
Joe Pett - Quality Controller

Joe Pett

Quality Controller
Terry Donovan - Paint Shop Controller

Terry Donovan

Paint Shop Controller
Katie Bullen - Receptionist

Katie Bullen

Receptionist
Kelly Caller - Accounts Manager

Kelly Caller

Accounts Manager

Our Partners

The UK’s Leading motor insurers, vehicle hire & leasing companies, fleet managers and accident management consultants, choose us because of long standing relationships where we have demonstrated our competency in maintaining the highest standards in vehicle repair and customer service.  They have peace of mind that we will promptly complete the repairs and deliver the best service.

Insurance companies

By working together and keeping in touch we are able to share a mutual interest, unique combined knowledge and understanding of the vehicle repair business, allowing us to generate new ideas and develop new solutions to the policyholders benefit. We know the needs of our customers and work hard to get them back on the road.

Coachwork Renovations - approved repairer for Ageas Insurance
Coachwork Renovations - approved repairer for Tesco Insurance
Coachwork Renovations - approved repairer for Churchill Insurance
Coachwork Renovations - approved repairer for Privilege Insurance
Coachwork Renovations - approved repairer for Prudential Insurance
Coachwork Renovations - approved repairer for Sainsbury Insurance
Coachwork Renovations - approved repairer for NatWest Insurance
Coachwork Renovations - approved repairer for NIG Insurance
Coachwork Renovations - approved repairer for Elephant Insurance
Coachwork Renovations - approved repairer for Admiral Insurance
Coachwork Renovations - approved repairer for Diamond Insurance
Coachwork Renovations - approved repairer for Bell Insurance
Coachwork Renovations - approved repairer for Chaucer Insurance

Management companies

Leasing vehicles, handling claims and managing fleets is the expertise held by our partners, we have worked with them and continue to communicate frequently to reduce the inconvenience for their drivers, together we make a positive contribution to deliver repair services to public and business sector.

Coachwork Renovations - approved repairer for Crashworth Management
Coachwork Renovations - approved repairer for Zenith Management
Coachwork Renovations - approved repairer for Nationwide Management
Coachwork Renovations - approved repairer for Northgate Management
Coachwork Renovations - approved repairer for Autoclaims Management

Manufacturers

Being approved by a good selection of vehicle manufacturers means that our bodyshop technicians know your car; we adhere to the stringent standards set by the manufacturers we work with and we use only genuine parts where appropriate. Repairs should not affect your vehicle’s resale value and safety. Choose us – a manufacturer-approved bodyshop. One that always operates to high repair standards and only uses genuine parts where appropriate, keeping your vehicle 100% safe

Coachwork Renovations - specialist repairer for Abarth cars
Coachwork Renovations - specialist repairer for Alpha Romeo cars
Coachwork Renovations - specialist repairer for Chrysler cars
Coachwork Renovations - specialist repairer for Citroen cars
Coachwork Renovations - specialist repairer for Dodge cars
Coachwork Renovations - specialist repairer for Fiat cars
Coachwork Renovations - specialist repairer for Fiat Professional cars
Coachwork Renovations - specialist repairer for Hyundai cars
Coachwork Renovations - specialist repairer for Jeep cars
Coachwork Renovations - specialist repairer for Kia cars
Coachwork Renovations - specialist repairer for Nissan cars
Coachwork Renovations - specialist repairer for Peugeot cars
Coachwork Renovations - specialist repairer for Suzuki cars

What our customers say about us

Our customers are our biggest supporters.

Would you like to know what our customers think about us?

Take a look for yourself in the testimonials below.

about_testimonials

To Paula, Richard & all those at Coachwork Renovations Thank You!

If it hadn’t been for you, I’m sure this insurance claim would have sent me insane! Thank you for being “Human” and understanding which I have found unfamiliar!

You have great customer service & I wanted to ensure you knew it was appreciated. So thank you

Lucy Perry

I am writing to say a big thank you to all your team at the garage, who worked on my car last week. From the time the gentleman picked my car up, who was very polite and helpful until it came back in showroom condition; your whole team were outstanding. The bodywork was done to a very high standard. I would recommend you and your team to anyone who wanted a good job done. Many thanks to everyone in the body shop for all their hard work. Yours Sincerely,

Mrs J Gordon, Gillingham

I am writing to say what a splendid job you and your team have made of respraying my vehicle, a completely new look all round. I am also grateful for being shown around the workshop and taking photo’s at each stage.I am writing to say what a splendid job you and your team have made of respraying my vehicle, a completely new look all round. I am also grateful for being shown around the workshop and taking photo’s at each stage. My Thanks go to the staff that worked on the car throughout; I will have no hesitation in recommending you to friends and colleagues. When it was taken in to work, people just could not stop admiring it! Many Thanks

Jeff Wren, Greenhithe

Thank you for sending the detailed estimate for my recent repairs, I must say from the start, the attention to detail and the quality of the finish was first class; I would recommend your company to anyone needing a quality repair. Yours Truly

P.Higgins, May, 2015

We felt like we had to write to you to congratulate your staff on the excellent service we received when our car was repaired at your Gravesend workshop during the past week. The staff could not have been more helpful and everyone, including the breakdown truck driver who collected the car at our house, made the whole process as smooth as possible.

The quality of workmanship on the car is first class and your staff kindly managed to complete the work a little earlier, knowing that we were due to leave for France at the end of the week. That assistance was very much appreciated.

In a time when many customers are so ready to complain about goods and services (and rarely bother to commend good or exceptional service when they do receive it!) we thought that you would be gratified to hear how pleased we are at the excellent service and courtesy we received from your staff and hope that you will pass on our thanks to them.

Yours Sincerely,

David and Christine Hutchins, Shoreham

David and Christine Hutchins, Shoreham

Just a short letter thanking everybody who repaired my green Corsa.

Your repairs have made the car as new, (fantastic) and a credit to Coachwork Renovations LTD and each and every worker there.

With sincere thanks,

Les Brown

Les Brown

This is a letter of gratitude for dealing with my repair so efficiently and well, making it an incredibly easy transaction.

All the staff involved were helpful and efficient and with the great service from the car insurance and hire car, I could not fault the service provided.

I believe in today’s society we are not good at giving praise and are too good at delivering criticism, so I wanted to take the time out to thank you for an excellent service.

Yours Truly,

Mrs D Caulfield, Brompton